Quote the service call, then show the customer the repair-vs-replace math. Free, no signup.
Pick the appliance from the dropdown: refrigerator, washer, dryer, dishwasher, oven or range, microwave, or garbage disposal. Enter your diagnostic fee, with $89 as the default, plus any trip charge, and choose whether the diagnostic is credited toward the repair. Enter labor hours and your labor rate, $95 per hour by default, then parts cost and your parts markup percent, 30 percent by default. The repair-versus-replace card fills in the typical new replacement cost for that appliance, from $1,400 for a refrigerator down to $250 for a disposal, all editable. Enter the unit's age. The quote card shows the diagnostic, trip, labor, and parts-plus-markup lines, then the total repair quote and whether the diagnostic is included or owed even if the customer declines. The verdict uses the common 50 percent guideline: REPAIR IT under the line, THINK TWICE near it, REPLACE IT past it, with the bar tightened to 40 percent for units past 75 percent of their typical life. Every default is an editable starting point for your market.
Example only, not typical pricing. Say a refrigerator needs 1.5 hours of labor at $95 an hour, parts cost $120 with a 30 percent markup, and your $89 diagnostic is credited toward the repair. Labor is $142.50, parts plus markup are $156, and the total quote is $89 plus $142.50 plus $156, or $387.50. A new refrigerator costs about $1,400, so the repair is $387.50 over $1,400, or 27.7 percent of new, well under the 50 percent guideline: REPAIR IT. If the unit is 10 years old against a typical 12-year life, it is past 75 percent, so the bar tightens to 40 percent, and 27.7 still clears it.
The toggle handles both. Credited means the diagnostic is included in the total quote; not credited means it is owed even if the customer declines the repair. The quote note states which one applies so the customer sees it in writing.
The 30 percent default is a starting point. It covers ordering time, warranty risk on the part, and the trip to get it. Set it to your market's reality; under-marking parts is a quiet margin killer.
A common guideline: a repair under half the cost of new is usually worth doing. The tool applies it automatically and labels the verdict a guideline only, not a guarantee, because condition and warranty matter too.
A unit past 75 percent of its typical life has more breakdowns ahead, so the tool tightens the bar from 50 to 40 percent of new. The verdict names this when it applies so the customer understands the reasoning.
The trip charge covers the drive; the diagnostic covers the look and the expertise to find the fault. Some techs roll them together, some split them. Both fields are editable, so quote it the way your market expects.