Coffee equipment techs: price the whole call, not just the wrench time. Free, no signup.
All defaults are editable starting points, not industry standards.
If unchecked, the diagnostic fee is kept as extra revenue on top of the quote.
Every job quietly carries callback labor. Price it in or eat it later.
If the repair costs more than 60% of a new machine, this flags it.
Coffee repair jobs die on the flat service-call number. A $99 visit sounds simple until parts need ordering, a second trip gets made, drive time doubles, and warranty callbacks arrive for free. Start with your bar (75), margin percent (20), minimum call fee ($125), and daily goal ($500). Pick a job preset: Home prosumer, Superauto, Cafe 1-group, or Multi-group, each filling on-site minutes, diagnostic fee, parts cost, and markup as editable starting points. A checkbox decides whether the diagnostic fee applies toward the repair or is kept as extra revenue. The leaks card counts one-way drive, round-trip miles, a return-trip toggle with its own drive minutes, a descale toggle, and warranty callback rate times hours per callback. The repair-vs-replace card takes the new-machine cost and flags repairs over 60 percent of it. Results show committed time, labor, parts at cost and at markup, travel, callback labor, true cost, and the recommended quote (cost plus margin, rounded up to $10, never below the minimum). Verdicts are PRICED RIGHT, CLOSE, BUT LEAKING, WORKING TOO CHEAP, or LOSING MONEY. The gut check grades your instinct price; the day planner turns your goal into calls. No signup; runs on your phone.
Example only, not typical pricing. Home prosumer preset at a $75 bar with 20 percent margin: 60 on-site minutes, $65 diagnostic applied to the repair, $45 parts at 50 percent markup, 25 one-way drive minutes, 30 round-trip miles at $0.67, return trip checked at 50 minutes, 8 percent callback rate at 1.5 hours each. Committed time is 60 + 50 + 50 + 15 = 175 minutes (2.92 hours); labor is $218.75. Travel is 60 miles at $0.67 = $40.20. Callback labor is 0.08 x 1.5 x 75 = $9. True cost is $218.75 + $45 + $40.20 + $9 = $312.95. Recommended quote is max(125, ceil(312.95 x 1.20 / 10) x 10) = $380, with the diagnostic fee applied to the repair. Effective rate is $380 / 2.92 = $130.29 per hour, which clears the bar, so the verdict is PRICED RIGHT. A $225 gut quote would pay $77.14 per hour, sit $88 short of true cost, and leave $155 on the table. The day planner turns $67 of profit per call into 7.5 calls and 21.7 hours for a $500 goal, which fires the over-10-hour warning.
Why does the return trip get its own line?
Parts-ordering jobs need a second visit. Pricing it separately keeps the return trip out of the parts line.